Back then, the phone was a mere prototype made in small amounts and not sold to the public. 7.15 Are there any charges for using this auto top-up service? 2.2 Do I need to provide my NRIC/FIN to register for an account on the EZ-Link app? 6.14 What should I do if my top-up transactions failed but my funds got deducted from my credit/debit card? And if you watch too much Netflix on the train, and the juice runs out before you tap out at your destination, you’re stuck. The maximum amount that can be stored in your EZ-Link is $500. Should you wish to re-apply, kindly wait for seven days for your account to be updated before re-application. However, the EZ-Link App requires the NFC functionality on a compatible mobile phones to support some of the app functions, such as topping up of your EZ-Link. 10.5 How long does it take to block my EZ-Link after I have reported it lost? As among the offerings from Ezlink: EZ-Reload, EZ-Online, Top and Tap and a whole bunch of other things, EZ-Reload is the one that applies to turning your credit card into an Ezlink card that you can use in Singapore trains and buses. For top-up transactions using the EZ-Link App, the highest top-up amount that can be selected is $100. We suggest updating your handset to the latest software version and try again. 2.8 Why do I get an error saying that I have added an invalid EZ-Link? 10.6 When will the remaining funds in my blocked EZ-Link be refunded to me? as payment options. The EZ-Link App is supported on phones that operate on either iOS or Android platforms. The EZ-Link App is the official mobile application developed by EZ-Link Pte Ltd and is the only mobile application that provides top-up of your EZ-Link via an NFC-enabled mobile phone. The nice thing about the iPhone is that it is a lot wider than the feature phone that Andrew used. The amount to be refunded is computed based on the last transaction performed on your EZ-Link. b) Your EZ-Link not placed near the NFC antenna of the mobile phone MANAGING YOUR CREDIT/DEBIT CARDS FROM THE EZ-LINK APP, 6. That worked as a concept but it would take until 2016 for phones sporting NFC SIM cards to be introduced for transit use in Singapore. Please take out the card you intend to use from your bag or wallet so that you tap only one contactless card (e.g. To find out more about the auto top-up services available for concession cards, please go to www.transitlink.com.sg (Go to “Auto Top-up for Concession Cards”). Of course, the downside is that your phone has to be powered on for things to work. The convenience fee is levied to cover bank charges for credit card services, used to extend the following benefits to you: Yes, if you have a DBS/POSB bank account, you can use it to apply for ‘EZ-Reload by GIRO’ for your EZ-Link at AXS machines located island-wide. It is mandatory to procure user consent prior to running these cookies on your website. 2.6 What will happen if I delete and reinstall the EZ-Link App on my phone? Plus, you can link a credit card to them, so there is no stored value on the phone and you may not need a secure NFC SIM card to protect that. The presence of other contactless smartcards nearby could have sent mixed signals to your phone and disrupted the reading of card information. 6.1 How much can I top up onto my EZ-Link each time? A maximum top-up amount is limited to S$100 for each transaction. The EZ-Link App will require an internet connection for functions such as the checking of EZ-Link transaction history, performing top-up transactions for your EZ-Link, and redeeming EZ-Link Rewards points for rewards on the catalogue. Simply tap your YouTrip card when boarding the bus, MRT, or trains, just like you would with your Ez-link cards. 6.2 How much do I have to pay for the top-up service? Welcome to the future, a friend told me after I finally used my phone as a virtual ez-link card today to tap myself through the fare gate at an MRT station. Your contact details: email and telephone number. 3. When topping up the EZ-Link card from the app, you have to remember to tap the EZ-Link card again on the back of your smartphone to reflect the updated amount. This also extends to all NFC-enabled devices that use digital wallet platforms like Apple Pay, Fitbit Pay, Google Pay and Samsung Pay that are linked to Mastercard bank cards. 4.4 Why is my latest transaction not reflected in the EZ-Link App? It’s as if you’re being punished for trying out the new technology. 10.4 How do I block my EZ-Link if I have lost it? Spot the EZ-Link app logo at ⦠If you would like to link more than seven cards, you would need to link them to another Mastercard/Visa credit card account. M1 charges S$37.45 for a new NFC SIM, which is similar to a new SIM card, but then adds a S$9.10 NFC activation fee to the bill. You can file a claim with TransitLink via http://www.transitlink.com.sg or call the TransitLink hotline at 1800 2255 663. You can nominate an alternative primary card after adding more bank cards to your EZ-Link account. You can update your bank card details for the auto top-up service via the EZ-Link App. Express top-up and application for the auto top-up service is also available for concession cards. As some of the transactions incurred before termination might only be posted after termination, you might still see some ERP or carpark charges in your bank statement after termination. 8.11 Are there any charges for using the EZ-Link Motoring service? 7.10 My bank has renewed my credit card and issued me a new card. During non-operating hours, please leave us a voice mail with your name, contact number and your 16-digit EZ-Link CAN ID. You can however perform ad-hoc top-ups for concession cards via the Express Top Up function found inside the app! You can reach us at 6496 8300 and our customer service officers will be able to assist you in changing your email or mobile number. Yes. Besides the M1 wallet app, you can also download the EZ-Link app to do this. You have to be a geek to want to do this. We will contact you within the next working day. Here are some notable places you may consider paying with your EZ-Link card: In the “My EZ-Link” tab, select the EZ-Link you would like to remove and tap on the “Remove” option from the drop-down list on the top right-hand corner of the page. Once you have authorised the top-up transaction, you will not be able to cancel your transaction as the funds would have been deducted from your credit/debit account. Picking the right printer when working from home, Goondu review: Huawei Matebook 14 2021 offers good value, Goondu review: Sennheiser IE 80 S BT deliver audio quality over Bluetooth, TraceTogether debacle shows Singapore needs better data protection than a simple “trust us”, Smartphone showdown: OnePlus 8T versus Realme X50 Pro. Please note that the top-up function is only available for NFC enabled phones. Added your credit card and ready to tap away? With Singaporeâs well-connected public transport system, weâre often found with our ez-link card tucked in our wallets. 7.5 Can I apply EZ-Link auto top-up for my children and parents who are concession cardholders? Nope! 6.13 My payment for my top-up has been processed but I accidentally exited from the EZ-Link App before I could tap my EZ-Link to complete the top-up process. 3.1 Can I edit my email or mobile number in-app? It helped to see this on the rather rudimentary interface on the M1 NFC Services app that came with my phone (there’s an M1 Mobile Wallet app you have to download separately). Tap on the “Block” icon and select the FWD option. You can top up your Concession cards, ez-link cards, EZ-Charms, EZ-Link Wearables and EZ-Link NFC SIM cards that are issued by EZ-Link, which include those sold over the counters; cards that are enabled with EZ-Reload (by Card or GIRO); co-brand bank cards and membership cards with EZ-Link purses embedded in them. The good news is that the mobile wallet technology is here now. 3.2 I recently changed my address. 8.4 What if I want to register more than three vehicles for the EZ-Link Motoring service using the EZ-Link App? Auto Top-up; Auto Top-up (Concession Cards) Where to Get; Where to Use. As another friend mentioned, it might be easier to tape an ez-link card to the back of your phone and enjoy “cashless” convenience. The NFC SIM card should be automatically detected by the app. You can make one claim within a year, starting from the lost card coverage activation date, regardless of the number of EZ-Links in your EZ-Link account. The good news is, spending isnât limited to public transport fares â you can use your EZ-Link card for many other kinds of purchases and points will also be rewarded. 11.2 How can I file a claim for an incorrect deduction made on my EZ-Link for a non-transit transaction? Express Top Up – perform ad-hoc top-ups for your friends or family without the need to add the EZ-Link into your account, works for concession cards too! I wanted to be able to use my iPhone to tap in and out of Singapore buses and MRTs as well so I decided to carry out my own transplantation. BUT, this is (sadly) only available to 19 Android models from Samsung, LG and Sony. This is similar to retail purchases, where ⦠You will be liable for all charges incurred from the point of successful registration till de-registration. After several tries, panic set in and I was ready to take out my real ez-link card. Here are some of the main functions available: You can download the EZ-Link App from the Apple App Store and Google Play store. You can use your EZ Link card in all carparks that accept CEPAS. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Once you have activated EZ-Reload for your EZ-Link, the auto top-up will occur when the remaining value in your EZ-Link is insufficient for your next payment transaction at any train gate, bus device or retail acceptance terminal. Backed by the millions of smartphones already out there, these technologies seem easier for users to adopt. 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